Cancellation

The refund and cancellation process for Urban Cabs would typically be outlined in their terms and conditions or refund policy. While I don't have access to the specific details of Urban Cabs' policies, I can provide a general overview of what such a process might entail:

1. Cancellation Policy:

   • Urban Cabs likely has a cancellation policy that outlines the terms under which bookings can be canceled and any associated fees or penalties. This policy may vary depending on factors such as the timing of the cancellation and the type of service booked (e.g., one-way trip, hourly rental).

2. Refund Eligibility:

   • The refund policy would specify the conditions under which customers are eligible for a refund. This might include scenarios such as cancellations made within a certain timeframe before the scheduled pickup time or instances where the service cannot be provided as agreed (e.g., due to vehicle unavailability).

3. Refund Process:

   • The process for requesting a refund would likely involve contacting Urban Cabs' customer service team through their designated channels (e.g., phone, email, website). Customers may be required to provide details such as their booking reference number and reason for the refund request.

4. Refund Timeline:

   • The refund policy would specify the timeline within which refunds are processed and credited back to the customer's original payment method. This timeframe may vary depending on factors such as the payment processor used and any internal processing procedures of Urban Cabs.

5. Cancellation Fees or Penalties:

   • Urban Cabs may impose cancellation fees or penalties for bookings that are canceled outside of the specified cancellation window or under certain circumstances. The amount of these fees would typically be outlined in their cancellation policy.

6. Exceptions and Special Cases:

   • The refund and cancellation policy may include any exceptions or special cases where refunds are not available or where different terms apply. For example, refunds may not be provided for bookings made during promotional periods or for certain types of discounted fares.

It's important for customers to review Urban Cabs' specific refund and cancellation policy before making a booking to understand their rights and responsibilities in the event that they need to cancel or modify their reservation. Additionally, any questions or concerns about the refund and cancellation process can typically be addressed by contacting Urban Cabs' customer service team directly.